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Farhan Shaikh
Experienced Project Manager & Delivery Manager | with 8.4 years of experience.
LOCATION
Ahmedabad, Gujarat, India
WITH HIRETALENTT SINCE
2025
Experienced Project Manager with 9+ years in the IT industry, specializing in leading cross-functional teams (including ReactJS, React Native, and QA developers) and delivering high quality & High Amount projects for US, UK and EMEA clients. Currently managing end-to-end project execution from planning and task allocation to risk mitigation and stakeholder communication.
Core Expertise:
Project & Delivery Management: 3.5+ years of hands-on experience in driving projects from inception to completion, ensuring on-time, within-budget delivery.
Team Leadership: Skilled in mentoring developers, conducting appraisals, providing constructive feedback, and fostering collaboration across global teams.
Technical Oversight: Proficient in GitHub management, user journey mapping, and agile project tracking tools to streamline workflows.
Process Optimization: Strong focus on SOW drafting, time estimation, project planning, and risk management to align deliverables with business goals.
Passionate about bridging the gap between technical teams and stakeholders, I thrive in dynamic environments that demand strategic problem-solving and adaptive leadership. Let’s connect to discuss innovation, project excellence, or potential collaborations!
Work Experience
Elsner Technologies Pvt Ltd
Project Manager
2023 - PRESENT
- Driving complex project delivery through collaboration with Product Owners, Technical Architects, and Engineers, and empowering entrepreneurs to bring their dreams to life.
- Led the end-to-end development of 8-9 web and mobile projects with simultaneously managing teams of 3-6 developers and QAs, totalling around 50+ Global individuals at a time.
- Handled Projects ranging from e-commerce domains to social networking, Data Management Platforms, news applications, Podcast apps and service provider apps.
- Handled multiple projects simultaneously including but not limited to web, android and IOS app development.
- Created detailed release plans and strategically allocated resources to ensure project deadlines were met.
- Refined user stories from the Product Owner and collaborated with the development team to estimate effort and define clear requirements.
- Applied agile best practices, including sprint planning, daily stand-ups, and demo reviews, ensuring timely and high-quality project delivery.
- Leading daily scrum calls to discuss ongoing sprint work, upcoming tasks, and overall project status against defined milestones, collaboratively identified and resolved bottlenecks and other project impediments.
- Conducted customer-facing meetings to provide progress updates, gather feedback, and adapt project scopes based on client needs.
- Consistently achieve performance targets, in line with organizational delivery objectives and getting appreciation in every quarter. Key performance indicators (KPIs) included CSAT, on-time deliveries without project budget overruns, positive client experiences, and incremental releases every 14 days.
- Coordinate the development of effective sprints with punctual deliverables and releases, ensuring approval following each release.
- Proactively manage risks across large projects, leveraging previous experience and subject matter expertise to evaluate possible risks and optimise mitigation strategies.
- Delivering results through team productivity and engagement, continuously improving management approach for the most effective ways to drive results. Writing and presenting process docs across the business for buy-in.
- Leverage Agile best practices to continually refine processes, address project challenges, and optimize team performance for long-term success.
- Providing guidance to junior project managers.
- Helping developers to unblock their self.
- Created regular stories and maintained product backlog.
Technologies :
Design N Buy
Project Delivery & Senior Project Coordinator
2022 - 2023
- Work as a Single Point of Contact for Project planning/Transitions and information/Requirement gathering via Project Management Basecamp system.
- Handling projects for most of the PHP based solutions i.e. Magento, WordPress, Opencart, Shopify, Bigcommerce & Prestashop.
- Ensuring that staffs are motivated monitored and measured in line with company targets and performance standards.
- Responsible for creating/approving project plans, Managing Timeline of the projects.
- For known issues, Create/Assign/Approve Standard Operating Procedures (SOP).
- Creating Documentation and uploading it to Support help desk.
- Handling Escalation from team on daily basis and forward/assign to concern department.
- Evaluate / Approve change request, Understanding of client customization request.
- Act as an intermediary between the frontline and management, such as dealing with the criticisms and queries of clients.
- Preparing daily workloads for staff & daily allocation of work.
- Ensure SLAs (Service Level Agreement) are met by the support department.
- Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
- Ensures products are configured and/or adapted to meet each client’s unique needs.
- Help development team to diagnose issue when they are stuck somewhere.
- Responsible for on time delivery with expected quality.
- Other Key Responsibility Area
- Handling the cross functional team.
- Understanding of client requirements and discussion with technical team.
- Training to new joined employee for all departments.
Technologies :
Ohoshop
Technical Support Manager
2019 - 2022
- Training · Customer Service · Account Management · Management Software · Technical Training · Project Documentation · IT Service Management · Technical Support · Leadership · Project Management · Project Management Software · Customer Experience · Customer Support · Customer Relationship Management (CRM) · Client Relations · Customer Satisfaction · Technical Assistance · Team Management · Service Desk · Teamwork · Customer Service Management · Organization Skills · Communication · Attention to Detail
Technologies :
Mobicommerce
Senior Project Co-Ordinator
2019 - 2022
- Work as a Single Point of Contact for Project planning/Transitions and information/Requirement gathering via Project Management Basecamp system.
- Handling projects for most of the PHP based solutions i.e. Magento, WordPress, Opencart, Shopify, Bigcommerce & Prestashop.
- Ensuring that staffs are motivated monitored and measured in line with company targets and performance standards.
- Responsible for creating/approving project plans, Managing Timeline of the projects.
- For known issues, Create/Assign/Approve Standard Operating Procedures (SOP).
- Creating Documentation and uploading it to Support help desk.
- Handling Escalation from team on daily basis and forward/assign to concern department.
- Evaluate / Approve change request, Understanding of client customization request.
- Act as an intermediary between the frontline and management, such as dealing with the criticisms and queries of clients.
- Preparing daily workloads for staff & daily allocation of work.
- Ensure SLAs (Service Level Agreement) are met by the support department.
- Provides feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
- Ensures products are configured and/or adapted to meet each client’s unique needs.
- Help development team to diagnose issue when they are stuck somewhere.
- Responsible for on time delivery with expected quality.
- Other Key Responsibility Area
- Handling the cross functional team.
- Understanding of client requirements and discussion with technical team.
- Training to new joined employee for all departments.
Technologies :
Skills
Additional Skills
Project Management
Agile Methodology, Product Owner, Requirements Management, Scrum Framework
A - General
Convincing People, Project Management, wordpress
Web Design
Figma
Dev Ops
Git
NativeWind
Mobile App Design
Integration
Problem-Solving
Web & Mobile
ReactJS, ReactNative
Education
M.Sc in Electronics
2013 - 2015
Sardar Patel University
Certifications
PHP Professionals
2015
NIIT, Vallabhvidhyanagar
Work Experience
Elsner Technologies Pvt Ltd
Design N Buy
Ohoshop
Mobicommerce
Tech Experience
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